Frequently Asked Questions
Everything you need to know about Bounce Curl products and your orders.
Are Bounce Curl products suitable for all hair types?
While our products are specifically formulated for wavy, curly, and coily textures, we offer different levels of moisture and hold to suit fine, medium, and coarse hair types.
Are your products vegan and cruelty-free?
Yes, Bounce Curl is proud to be a cruelty-free brand. Most of our products are vegan, and we never test on animals.
How can I track my order?
Once your order has shipped, you will receive an email confirmation with a tracking number and a link to monitor your package's progress.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
What is your return policy?
We offer a 30-day return policy on most items. Please ensure products are lightly used or unopened to qualify for a refund, minus shipping costs.
Are your products free from sulfates and silicones?
Absolutely. Our formulas are free from harsh sulfates, silicones, parabens, and phthalates to ensure your curls stay healthy and hydrated.